Every person in your business
solves challenges every day with the tools they have at their disposal
and the tools they are comfortable deploying. There is a rich set of
intellectual property buried there which can be retrieved by listening
and understanding how humans looks for ways to build trusted systems.
whattheythink.com/articles/86077-intellectual-property-buried-your-print-business/ublished: July 19, 2017
One of my favorite parts of my work is sitting down talking to people who work in various roles in a print business, at their desks, without their managers, in their comfort zone.
When you go to where people are comfortable, confident, and you listen more than you talk – you get a chance to really learn how the company runs. It is very hard to find out how a print business runs if you stay in conference rooms full of hierarchy.
Like most businesses, most print businesses are running using outdated tools, ideas, and processes. The management often has an idea of “inefficiencies” that are resulting in “lower margins.” What I’m interested in is how are the people in their various roles solving the challenges that come at them every day. This is fascinating because many of these people have been solving these challenges on their own for years, sometimes decades.
Management often does not know the details of the challenges or the complexity of the solutions. I recently watched this workflow:
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