ODJ: From MIS to I-COM (Part 2) By Terry Nagi

OnDemand Journal "From MIS to I-COM": (Part 2) By Terry Nagi
As you get started, training is a critical step

January 18, 2007 -- In a print world that demands immediacy, acceptance and utilization of I-COM (Internet Customer Order Communications) is a key issue. For individual printers seeking to remain competitive and technologically ahead of their competitors, I-COM assists in the de-commodization of print. Potential functions for internet automation of communications between printer and clients can include:

* Customer initiated requests for estimates via the Internet for new print projects
* Request for estimates on previous orders
* Entering an order for a previously produced print job
* Entering an order for a new print job based information on the customer's original request for estimate
* Automated confirmation of the receipt of the order (printer confirmation to customer via the Internet
* Automated or human reply to customer on expected date of delivery
* Automated information to customer if the schedule date changes
* Internet transmitted requests for customer initiated changes to order
* Automated confirmation from the printer of receipt of changes
* Confirmation of date of completion
* Information on shipment
* If mailed, confirmation of mailing
* If fulfillment is involved, confirmation of entry into inventory and current inventory levels
* System to release inventory in the fulfillment process and confirmation of shipment, with links to shippers (ex: FedEx tracking number), and change in inventory levels
* Internet invoice from printer to customer
* Payment to printers' bank via direct electronic payment, with electronic confirmation of payment from the bank
* And more"

Read the the rest of the article!

OnDemandJournal.com serves executives seeking information about digital printing and on-demand solutions. This site provides free news, special reports, white papers and case studies about this dynamic and vital part of the graphic arts industry.

OnDemandJournal.com is owned byWhatTheyThink.com